No Refund Policy
Effective October 11, 2026 · Version 2026-10-11.v1
All sales final
All sales are final. Orders cannot be canceled or refunded for change-of-mind requests, except as required by applicable law or expressly provided in this policy. Advance food preparation, supplies and staffing are planned around your paid order.
Pickup responsibilities
Orders are pickup only. Review the item quantities and scheduled pickup details before paying. Contact us promptly if you cannot arrive on time. Late or missed pickup does not automatically qualify for a refund; rights provided by applicable law remain unchanged.
Incorrect, unavailable or unfulfilled orders
Contact us promptly if we supplied an incorrect order, cannot provide an item, did not fulfill your paid order, or there is another legitimate order problem. Keep your order reference and explain what happened. We will review the facts and arrange an appropriate correction, replacement or refund as warranted, including any remedy required by law.
Store-approved refunds
MongTeng may choose to issue a full or partial refund after reviewing an issue. Approved refunds are returned through the original payment method when available. Your payment provider controls when the credit appears. Please avoid making a second payment while we investigate an uncertain payment.
Contact and legal rights
Email mongtengfood@gmail.com for order help. This policy does not exclude consumer protection rights or remedies required by Wisconsin or other applicable law, and does not limit your right to raise a legitimate payment dispute.